FAQ
Top General FAQs
Q: What makes OFFNOIR perfumes unique?
A: Our scents are crafted with high-quality ingredients and a focus on bold, lasting impressions. Each fragrance is a story—dark, modern, and unapologetically you.
Q: Are your perfumes unisex?
A: Yes. OFFNOIR perfumes are designed to transcend traditional gender labels and celebrate individuality.
Q: Are your perfumes long-lasting?
A: Absolutely. Our Extrait de Parfum concentrations are designed to last 6–10 hours depending on skin chemistry and application and can last up to 24 hours on clothes.
Shipping & Delivery
Q: How long does delivery take?
A: For Metro Manila orders, expect 2–5 business days.
Outside Metro Manila orders, may take 3 –7 days depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
Orders & Payments
Q: What payment methods do you accept?
A: We accept E-Wallets, PayPal, and BillEase as payment methods,
Q: Can I modify or cancel my order?
A: If your order hasn't shipped yet, reach out to us ASAP and we’ll do our best to help.
Returns & Refunds
Q: Do you accept returns?
A: Due to hygiene and safety reasons, we do not accept returns on opened fragrances. However, if your item arrives damaged or incorrect, please contact us within 7 days.
Q: What if my perfume arrives damaged?
A: Email us at offnoirph@gmail.com with photos and your order number. We’ll make it right.
Product & Usage
Q: What size are your perfume bottles?
A: At the moment, our perfumes are available in 50ml bottles. We’ll be introducing additional sizes soon—stay tuned!
Q: How should I store my perfume?
A: Keep it in a cool, dry place away from direct sunlight to preserve the scent quality.
Q: Do you offer samples or discovery sets?
A: We’re working on it! Sign up for our newsletter to be the first to know when they drop.
Fragrance Tips
Q: How do I make the scent last longer?
A: Apply to pulse points (wrists, neck), moisturize skin beforehand, and avoid rubbing after application.
Q: What if I’m unsure which scent to buy?
A: Check out our scent descriptions to find your perfect match.